advocacy

Salam Home Care, & Disability Services fully supports your right to have an independent advocate support you in your interactions with us. If you’d like help finding an independent advocate, speak to one of our staff. Alternatively, you can use the Disability Advocacy Finder, which is available online at
https://disabilityadvocacyfinder.dss.gov.au/disability/ndap.

Participation & Inclusion

At Salam Home Care, & Disability Services our aim is to help people to understand their rights, one of which is being a valued member of their community. We will provide any assistance needed for anyone to partake actively and meaningfully. We can also develop connections within the community to help you to do this.

We want you to make the most of the service and to not only take part but feel included as a valued member and it is your right to decide when and how you do this, as well as it being your right to decide when and how you have contact with your family and friends.

Salam Home Care, & Disability Services will support you and help you to take part within the community of your choice, whilst getting to know you and the things you like to do.

We promise to work with you, your family, carers or advocates if you choose so, as well as with organisations within the community if that is what will help you.

At Salam Home Care, & Disability Services we will respect your cultural background and understand the needs and requirements that may come with it.

Individual Outcomes

At Salam Home Care, & Disability Services you can make your own choices about what you want to do a and set your own goals. We will support the choices you make, during this we will be there every step of the way to reaching that goal.

By working with you independently we can assist you in reaching your goals and we will offer guidance to help you recognise your strengths and weaknesses so you may learn and develop skills to help you achieve those goals and set even more.

By recognising where you need extra support, we are able communicate with other services if that is what you need to reach your goal.

We will respect your right to seek support from others, whether that is your family, friends, or an advocate of your choice.

At Salam Home Care, & Disability Services we will work fairly with you as an individual regardless of age, gender, cultural background or sexuality.

Service Access

You have every right to seek and find the service you need and have access to the support you require fairly and equally. Feel free to ask about using any service and if it is not available, the reason will be clearly explained to you. We will be here to assist anyone enquiring about our services, with support and advice if needed or a referral to an alternative service if required.

At Salam Home Care, & Disability Services your feedback and opinions about our services are important and we do make improvements based off your ideas. We understand that everyone communicates in different ways, we have a variety of ways you can communicate with us safely in private and without discrimination.

Individual Plans

At Salam Home Care, & Disability Services we tailor our plan when working with you, so they are person centred and individualised. We record and monitor your goals and aspirations to work with you using different strategies so you can achieve them.

We will offer you guidance and assistance when you need it so you can achieve your goals and we will work closely with you, your carers or family members to give direction to make sure we are all working towards the same goals.

We do this by laying out an individual plan for you, this is subject to change depending on its purpose or its level of achievement but in essence your goals represent independence, providing meaning and satisfaction.

Individual plans focus on:
The individual
They are flexible and subject to change depending on progress and other factors
Personal goals and aspirations
Unique skills and Strengths
Promoting and supporting independence


Individual plan structure:
Individual plans are set once per year unless flexibility is needed, in which case they are changed more frequently. Plans are changed following a meeting that takes place at Salam Home Care, & Disability Services’s location with yourself and all involved in the process such as:
Team
Key Leader
Worker
Your carer, family member or advocate

Service Management

As a community focused organisation, we will always endeavour to meet service standards and maintain excellent service management by working closely with our clients to strengthen our systems and to ensure positive outcomes from any problems that may arise. We believe excellent staff and training, continuous improvement of services from your feedback, goof working processes and excellent communication between the team and clients are all key to our service management.

By being responsive to your feedback and as well as the opinions of other people with disabilities, families and carers this can help us to continuously improve our programs and maintain he high-quality service that we offer.

At Salam Home Care, & Disability Services we have a board comprised of people who possess the skills and experience to fulfill the company’s responsibilities and who monitor the effectiveness of the organisation’s governance, Policies and Procedures then makes changes as needed.

Did you know Salam Home Care, & Disability Services Welcomes Volunteers?
We embrace volunteers and encourage the involvement of friends, families and people in and around our community. It is important for us that our clients have access to a range of different programs and workshop, while getting to know people within the community.

This is also a great way to share activities with friends and family to partake in hobbies and interests of your choice, whether it is learning to cook or getting out and enjoying sporting activities locally.

We would love to hear from you or anyone you know who would like to volunteer. This is one of the best ways to get to know Salam Home Care, & Disability Services and discover what we are about.

Get involved today with:
Cooking Classes
Community
Outings
Arts and Crafts
Sporting Activities
Hobbies

Privacy and Dignity

Salam Home Care, & Disability Services values and respects the privacy, confidentiality and dignity of our participants and their families, as well as our staff. We collect, use, protect and release Personal Information in full compliance with relevant State and Federal privacy legislation.

Salam Home Care, & Disability Services will only collect information necessary for safe and effective service delivery. We will only use information for the purpose it was collected and secure it safely. When we collect your information, we will explain why we are collecting the information and how we plan to use it. We will only take photos or videos of you with your full and voluntary consent. Information about you will only be released to other people or services with your informed consent, in an emergency, or where such disclosure is required or authorised by law. You may access the information we hold about you, including in order to update or correct it, subject to certain exceptions. If you wish to access your information, please speak to a staff member.

We understand that your privacy is important to you. The following information outlines how we protect your privacy, confidentiality and manage your personal information. Before we collect personal information, we take reasonable steps to ensure that you know what the information is for. We will not use personal Information for another purpose unless:

it is related to the original collection purpose
we believe it necessary to reduce or prevent a serious or imminent threat to an individual’s life, health or safety
there is a serious threat to public health or public safety
the information relates to existing or anticipated legal dispute resolutions proceedings between Salam Home Care, & Disability Services and the individual
it is required or specifically authorised by law, or required for the prevention, detection, investigation, prosecution or punishment of criminal offences or breaches of law.

Your personal information is used to:
provide information about our organisation, services and supports
process employment applications and provide offers of work
process service applications and service requests
send details about our activities, research or events
undertake research or conduct surveys
invite you to participate in our activities
administer and manage our services and supports
process payments
answer enquiries and deliver services
provide services in line with client requests
meet quality service requirements
resolve complaints and other issues
meet the regulatory requirements to operate
report to funding and government agencies

Feedback and Complaints

It is important to us that you feel free to tell us what you think about the services we offer and we promise to listen to your you. It is your right to share your thoughts and opinions on anything related to the services we offer, your feedback whether it is good or bad can only help us to improve our services and we welcome it, without discrimination or negative consequences. We will keep you informed throughout the complaints process and inform you of the outcome and the reason behind it. We are prepared to then change the way the service is run to continuously improve.

You have every right to seek the support from another person, whether that means a family member, a carer, a support person such as the Ombudsman, a layer or an advocate. Whatever the issue, we will do everything in our power to solve the problem for you and to improve our services.

Complaints and Feedback can also be lodged anonymously, all you need to do is fill out either of the forms below and send it via mail to
207B Henley Beach Road, Torrensville SA 5031
You will find both a Feedback Form and Complaints Form in your pack for you to utilise. You can also ask us for a copy of either form at any time

Incident Management

During the process of service delivery, different types of events may occur which affect you. Events may have a positive, negative or neutral influence on you. Some of these events will meet the definition of a ‘participant incident’.

If an incident occurs your health, safety and wellbeing and other involved parties is paramount. An appropriate incident response is critical. This includes:

Immediate response
This involves ensuring the immediate safety, health and wellbeing of participants and other involved parties, obtaining medical attention, notifying the Police and other emergency services as appropriate, preserving evidence, accessing specialist victim and support services as required and contacting the nominated key support person.

Ongoing support
These responses involve supporting participant wellbeing by ensuring a safe and secure environment, whilst also providing and managing any rehabilitation, counselling or other support they may need in the future in response to the incident.

When an incident involves misconduct by a staff member to a child, service providers must consider requirements under the Reportable Conduct Scheme to notify the Commission for Children and Young People.

All actions to manage and respond to an incident will be undertaken in a way that is respectful of the person, culturally appropriate, and empowers individuals to make their own choices and decisions wherever possible.

Actions taken by Salam Home Care, & Disability Services in response to an incident will include the participant, or key support person acting in the participant’s interests, in the following activities:

recognising and acknowledging the impact of the incident on the participant
assuring the participant that the incident will be taken seriously and dealt with in a fair and equitable manner
educating participants about their rights and taking their wishes into consideration
keeping the participant informed of the progress, outcome and any follow-up of incidents
identifying an advocate or key support person if appropriate, and keeping them informed throughout the process
involving the participant in the process of reviewing or investigating the incident,including the opportunity to provide their account of what happened, with communication support if required
ensuring the participant has the opportunity to provide feedback on the response to the incident
ensuring that personal and sensitive participant information is appropriately managed and secured so as to mitigate the risk of privacy breaches.

Glossary

Words and what they mean:

Decision- Having a say about what you want.
Goal- What you want to happen for you in the future.
Government- The people who make decisions and laws about what should happen for everyone.
Independent- Doing things for yourself, as much as you can.
Management- People who are in charge of the service, like the Director, or committee.
Information- Things you get told about.
Needs- Things that you require to help you grow and develop.
Privacy- Being on your own if you want to be, and having things that you don’t have to show to anyone.
Problem- Something that you don’t like, or that doesn’t go right for you.
Program- Doing activities that help you learn and achieve things.
Respect- To be nice and treat people well.
Skill- Being able to do things well
Staff- People who are paid to help you in the best way they can.
Standard- Something that is written that helps services to know what they should be doing.
Achieve- To be able to do something and finish it.
Advocate- Someone who listens to what you want and gives you the help you need to step up or sort out a problem.
Community- Places where most people live and do things, like living at home seeing friends or going shopping.
Client- Someone who buys something or uses a service.